Your data. A clear path to request deletion.

Request deletion

Email support@velorrin.com with the subject “Velorrin data deletion request”.

• Provide your name and the email address associated with your Velorrin account or agency relationship.
• Include the agency name and, if relevant, the connected Facebook Page, Instagram username or WhatsApp business number.
• Describe the data you want deleted and whether you are requesting deletion for yourself or on behalf of an agency.

Do not email passwords, access tokens, identity documents, Social Security numbers or sensitive policy information. If additional verification is necessary, we will explain what is needed.

Disconnect integrations

Disconnecting an account and deleting stored data are separate actions. Disconnecting does not automatically erase existing conversation history or records.

Facebook Messenger and Instagram

If a connection is available for your agency, an agency owner or administrator can open Settings → Social connections in Velorrin, select the connected Facebook Page or Instagram account, and choose Disconnect. Repeat for each connected account you want disconnected.

If the control is unavailable, your access is restricted, or you cannot sign in, email support@velorrin.com and identify the account. You can also review and revoke Velorrin’s access through the connected-app or business-integration settings available in your Meta account. Ask the administrator who authorized the connection if you do not manage those permissions.

WhatsApp

Velorrin does not currently provide a self-service WhatsApp disconnect control. If your agency has arranged a WhatsApp connection associated with Velorrin, email support@velorrin.com with the agency name and WhatsApp business number to request disconnection. The administrator of your WhatsApp business account can also review access granted through Meta or the provider managing that connection.

To request deletion of data already held by Velorrin, send a deletion request even if you have already revoked access with the provider.

Data that may be deleted

Depending on your request, authority and applicable retention requirements, a review may cover:

• Connected-account credentials and access tokens held by Velorrin, plus connection identifiers and account metadata.
• Stored messages, conversation history, participant details and attachment references or files held by Velorrin.
• Associated personal information, including names, email addresses, phone numbers, contact associations and related notes.
• Your Velorrin profile or agency records containing your personal information, where deletion is appropriate and authorized.

What happens after your request

Velorrin reviews requests manually. We may need to verify your identity, agency authority and the scope of the requested deletion before taking action. We will communicate the outcome or explain any limitations.

If your information belongs to an agency’s client or policy records, we may need to coordinate with that agency. An individual request does not authorize deletion of another person’s information or an entire agency workspace.

Submitting an email does not trigger automatic deletion. No fixed completion time is promised on this page.

Retention and third-party records

Some information may need to be retained to meet applicable legal, regulatory or insurance recordkeeping obligations, resolve disputes, prevent fraud or protect security. Where retention applies, we will explain relevant limitations rather than promise complete removal.

Deleting data held by Velorrin does not delete copies held independently by Facebook, Instagram, WhatsApp, your agency or other recipients. Contact those organizations about their own records and deletion processes.

For additional privacy information, read our Privacy Policy. Questions about a request can be sent to support@velorrin.com.